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PORTFOLIO

Hybrid Cloud Data Center Migration

2023 July 24

Public Safety Data Broker Solution

Cloud Migration Strategic Roadmap

HHS Child Welfare Case Management System Modernization

Enterprise Risk Management Plan

License Management System

Hybrid Cloud Data Center Migration

Client
Major State-wide IT Agency

Challenge

  1. Plan and implement cost-sensitive modernization efforts while also providing continuity of operations
  2. Identify multi-cloud solutions that reduce operational and technical complexity while enhancing security (mitigation of malware,ransomware, disaster recovery, etc.)
  3. Leverage existing assets while supporting future-forward infrastructure and development efforts

xFact Solution/Services

  1. Engagement of technical and C-level stakeholders to define strategic goals for application portfolio modernization
  2. Development and analysis of detailed application portfolio inventories and critical path actions for modernization
  3. Architecting of cloud, multi-cloud, and hybrid-cloud options to fit client needs
  4. Implementation of IaaS and DaaS solutions

Outcomes & Success Story

  • Developed Enterprise Technical Standards (ETS) for app. portfolio modernization and cloud migration
  • Facilitated an IaaS-based data center migration plan and implementation framework
  • Established a cloud/multi-cloud/hybrid-cloud migration architecture
  • Implemented IaaS, DaaS, and PaaS technical environments for application data center migration

Public Safety Data Broker Solution

Client
State-wide Criminal Justice Information Services Agency

Challenge

  1. Facilitate a standardized way of sharing of disparate criminal justice information across systems
  2. Interface with multiple state, federal, and international data sources while avoiding API explosion and ensuring data-driven transactions could be handled efficiently.
  3. Provide high-volume message handling, guaranteed secure message delivery, and mission-critical system performance and reliability

xFact Solution/Services

  1. Collaboratively planned and designed/architected a component-based solution that emphasized scalability, fault tolerance, and security
  2. Rapidly implemented a high-volume, high-performance message broker with intelligent header-based message formatting and guaranteed delivery
  3. Incorporated comprehensive advanced security protocols to ensure message integrity and confidentiality, including end-to-end encryption and secure access controls,
  4. Leveraged state-of-the-art technologies to ensure the system could scale to handle transaction bursts while maintaining a minimal memory footprint

Outcomes & Success Story

  • Provided standards-based integration of multiple state, federal, and international data sources.
  • Successfully processing over 2.5 million transactions daily, with the capability to handle bursts of up to 5 million transactions, ensuring timely access to critical criminal justice information
  • Guaranteed secure message delivery with a highly fault-tolerant architecture, significantly reducing the risk of data breaches and system downtime
  • Streamlined operations, reducing complexity and enhancing efficiency for law enforcement agencies

xFact’s Public Safety Data Broker Solution exemplifies cutting-edge technology application in public safety, demonstrating our firm\'s commitment to developing solutions that meet the critical needs of law enforcement agencies. Through strategic planning, technical excellence, and a focus on security and scalability, we have delivered a system that not only meets but exceeds the expectations of our client, paving the way for safer communities through improved information sharing.

Cloud Migration Strategic Roadmap

Client
Major Public Sector Criminal Justice Agency

Challenge

  1. Delivering a comprehensive cloud migration approach and recommendations to support hybrid connectivity and a move towards a serverless architecture, balancing the need to maintain legacy systems with the advantages of cloud-based solutions
  2. Identifying recommendations around robust security measures, including multi-factor authentication and a comprehensive backup and recovery strategy, to protect sensitive criminal justice information
  3. Accurately evaluating the current infrastructure, including virtual machines, physical servers, and critical software components like ETL and SSIS packages, to understand the baseline and identify areas for improvement
  4. Ensuring government cloud compliance via a new system architecture complied with stringent government cloud standards, including FedRAMP High and CJIS Security Policy, while migrating to a cloud-based solution

xFact Solution/Services

  1. Established an enterprise architecture assessment through a review of the existing system infrastructure(s) and dependencies to identify opportunities for modernization and enhancement
  2. Utilized industry-leading frameworks to design a resilient, highly available cloud migration strategy and infrastructure that meets government compliance requirements, focusing on a serverless, low-maintenance architecture that simplifies ongoing operations
  3. Developed a networking and infrastructure plan that supports both cloud and hybrid environments, ensuring secure, efficient connectivity for all users
  4. Outlined government cloud-based identity management solutions and migration recommendations to support seamless integration and continued compliance with security standards

Outcomes & Success Story

  • Provided comprehensive recommendations for a highly available, resilient, and reliable architecture by implementing best practices for designing a highly available cloud infrastructure
  • Delivered a migration roadmap describing the requirements (business, technical, quality, security, etc.) for migrating the agency’s system(s) to the Cloud, including the recommended tools that shall be used in the migration
  • Provided a final report and set of recommendations to senior leadership and executive sponsors research, evaluation, findings, risks assessment and recommendations for the proposed cloud solution

HHS Child Welfare Case Management System Modernization

Client
State-wide Agency for Children and Families

Challenge

  1. Modernizing the core technology platform and infrastructure of a critical legacy system to align with the agency\s strategic goals and operational constraints
  2. Implementing a new, user-driven design to ensure a consistent and effective UI/UX across a diverse user base (including a mobile workforce of over 3,000)
  3. Ensuring secure and efficient mobile access to the agency’s technology platform, tailored to the unique context of each user\s work environment

xFact Solution/Services

  1. Aligned the modernization effort with the agency’s strategic objectives, internal business processes, and legal/operational constraints, ensuring a holistic approach to modernization
  2. Collaboratively designed and implemented updates to the legacy system’s core technology stack and application architecture to support modernization efforts and long-term sustainability of the solution
  3. Designed and developed a modern, intuitive responsive user interface for desktops, tablets, and mobile devices to facilitate easier access and interaction for all users
  4. Developed a public-facing digital platform that allows the public and mandated reporters to easily report child abuse and neglect through the state's portal

Outcomes & Success Story

  • Mitigation of technical debt and increased sustainability and extensibility of the legacy system application architecture
  • Significant improvements to the end-user experience, leading to increased satisfaction and productivity among the agency’s workforce and mobile user base
  • By leveraging the agency’s public website as a digital channel, the system extended the reach and impact of HHS services, aligning with the agency’s mission to provide constituent-centric services and offering easier processes for constituents and mandated reporters to report child abuse and neglect, promoting timelier interventions and support.
  • Real-time access to information via tablets and smartphones, enhancing decision-making capabilities in the field

The Enterprise Modernization and Mobility Project exemplifies the xFact team\'s commitment to leveraging innovative technology solutions to improve public service delivery. By prioritizing user experience and embracing a mobile-first approach, the project has set a new standard for digital engagement and operational efficiency within the HHS agency, making a tangible difference in the lives of both the agency's employees and the populations they serve.

Enterprise Risk Management Plan

Client
Risk Management Office of a State-wide IT Agency

Challenge

  1. Create an ERM framework for a newly-established Enterprise Risk Management Office (ERMO)
  2. Provide continuity of implementation across an organization undergoing significant growth and transformation, including consolidation of units from other government agencies
  3. Educate business units across the enterprise on new ERM program

xFact Solution/Services

  1. C-level client interaction, management and reporting
  2. Program development and support to Chief Risk Officer and ERMO
  3. Risk assessment workshops
  4. Development of actionable strategic recommendations to realize “to be” goals, including funding requirements

Outcomes & Success Story

  • Established foundational ERM framework
  • Completed comprehensive Internal Control Plan for regulatory review
  • Developed organizational and departmental Risk Appetite Statement documents
  • Implemented enterprise-wide Risk Register
  • Implemented ERM policy framework

License Management System

Client
State-wide Firearms Licensing Agency

Challenge

  1. Plan, test, and implement a mission-critical roll-out to comply with legal requirements for firearms licensing
  2. Satisfy diverse end-user training requirements and change management needs to ensure successful transition from paper/manual processes to a fully electronic model
  3. Maintain and synchronize legacy system in parallel with phased roll-out of new platform

xFact Solution/Services

  1. Modularized License Management System platform
  2. Re-usable testing processes, protocols, and tools to ensure compliance with all business and legal requirements
  3. Data migration and synchronization with legacy system
  4. Comprehensive training programs and materials for various types of end-users, operational managers, and support personnel
  5. “Roadshow” style training and deployments to engage stakeholders and ensure implementation success

Outcomes & Success Story

  • Successfully implemented all deployments and go-live phases across over 350 local police departments and all state-licensed firearms dealers
  • Mitigated risks and expectations for service levels to ensure a smooth deployment and trust in the new system
  • Recognized as an innovative government solution and the first solution of its kind deployed in the USA
  • Successfully facilitated funding for additional enhancements and phases